What happens if it has become too difficult at home
The first thing to do is to contact your local Social Services Department. They are part of your local council and their phone number can be found in the phone book, alternatively your doctors surgery, library or local advice centre may be able to help. Social Services will appoint a care manager to your case and will carry out an assessment of need to determine the level of assistance you require. If you have a medical condition that requires intervention from a qualified nurse, a nursing assessment will also be carried out. Social services will also carry out a financial assessment to determine the structure of any required funding, depending on your circumstance you may be asked to contribute to any care services you receive.
If, after all the assessments have been carried out, you are advised that your care needs would be best met in a care environment you will be given a list of appropriate care providers. You do not have to choose from this list, you may decide to move to another area to be nearer to family or friends, or you may wish to choose a provider that is not on the list, either way the choice is yours.
How do I find and choose a care provider?
It is a daunting task choosing a care home, whether for the short term or the long term. We recommend, that where possible, always take time to view the home. If this is difficult then try to arrange for a member of your family or friend to view it on your behalf. Try to arrange to have lunch at the home or stay for tea. Never be afraid of asking questions, talking to staff, residents or visitors. Ask people who may have connections with the home for their views, such as doctors, nurses, clerics or local community centres. Feedback from others is more valuable than any brochure.
At Yorklea we believe in providing all our prospective residents with enough information to enable them to make a fair and informed choice, and believe that our environment, staff and level of service provided is enough to ensure we will be at the top of all lists.
To assist you in choosing we will:
- encourage you to spend some time with us before choosing
- show you around at your convenience
- give you the opportunity to speak to staff and residents
- let you view our last inspection report
- provide you with a list of references
- provide you with our statement of purpose and resident guide
- discuss your lifestyle and care needs with you to determine if our service can offer you what you want
If you choose Yorklea then we will carry out our own assessment of your needs and this will provide us with the information to ensure that we can meet your expectations from the beginning. We will communicate with your care manager and/or ward sister to ensure that your arrival is as easy and comfortable as possible.