Our Philosophy of Care represents the very essence of how we care for our residents, treat our customers and staff and conduct our business. It represents our beliefs and provides us with the foundation, on which we can build and fulfil our goals...

It is the policy at Yorklea to respect the right of each service user to lead as independent and fulfilling a life as possible. In this respect the following charter is observed by all our staff.

Each and every one of us is accountable for the way in which we determine our lives. This does not change when you come to live at Yorklea. Where a resident is unable to make decisions affecting their daily living needs we will consult with the family or endeavour to make decisions on their behalf and in their best interests.

The management of the home place a strong emphasis on the highest quality service possible for all its residents. The home believes that no matter how good its present services, there is always room for improvement. Our quality system sets out the values, principles and policies that underpin the home's approach to quality...

One of the homes key values is that our staff are our most important asset. The home is committed to implementing and maintaining a robust and rigorous development process that will ensure, through the creation of a learning environment, each individual and team will continual learn and improve performance that will increase contribution and ensure staff will fulfil the aims of the home and meet the changing needs of residents...