It is the policy at Yorklea to respect the right of each service user to lead as independent and fulfilling a life as possible. In this respect the following charter is observed by all our staff.

Each and every one of us is accountable for the way in which we determine our lives. This does not change when you come to live at Yorklea. Where a resident is unable to make decisions affecting their daily living needs we will consult with the family or endeavour to make decisions on their behalf and in their best interests.

During their stay at Yorklea, residents will continue to have the right to:-

• Express opinions in all matters that affect daily activities.
• Vote in local and General elections.
• Attend church or arrange visits from the local clergy.
• Privacy of personal space and over personal affairs.
• Decide who they associate with in the home.
• Decide whether or not they wish to participate in social activities.
• Remain in their room if they so wish.
• Choose the time they go to bed and the time they get up in the morning.
• Choose when and where they eat their meals.
• Entertain visitors at any reasonable time in their room or the communal areas.
• Access their personal files and care plan.
• Participate in their care planning.
• Choose their own GP.
• Handle their own personal affairs and finances.
• Complain if they feel we are not meeting their needs.